HOURS TRACKER SUPPORT
A little help.
Right when you need it.
Find answers about importing your schedule, tracking your hours, and understanding your pay.
THE EVERYDAY QUESTIONS
Good to know.
How do I import shifts from a schedule?
Open the schedule import flow, choose one or more photos, take a photo, or select a PDF. Enter your name exactly as it appears on the schedule. Review every detected date and time before adding the shifts.
Why did the app warn me about scan quality?
Glare, blur, a steep camera angle, small type, or a partial schedule can reduce recognition quality. A straight, well-lit photo or the original PDF usually gives the clearest result.
Will an imported shift be added automatically?
No. The app presents possible shifts for review. You can change dates and times, remove results, and resolve duplicate or overlap warnings before you add anything.
How do I track a shift?
Start and stop the live clock during your shift, or add a shift manually afterward. Your shift details and pay settings are used to estimate your hours and earnings.
How do pay periods work?
Set your pay schedule to group shifts into paycheck windows. Review the hours, estimated pay, tips, and actual pay recorded for each period.
Can I plan future shifts?
Yes. Plan upcoming shifts, add reminders, and use optional Calendar sync to keep your work schedule organized.
Can I export or share a timesheet?
Yes. Create a timesheet for a pay period or custom date range, preview the PDF, then export or share it.
Can I lock and back up the app?
You can use the app’s Face ID, Touch ID, or passcode lock options. Optional iCloud backup and restore can save and restore supported records.
How do I remove ads?
An optional one-time in-app purchase removes ads. You can see the current price in the app or on the App Store.
Where can I get help with sign-in?
Email support@sdavisglobal.com with a description of the issue. Never send your password or verification codes.
How do I request account or data deletion?
Email privacy@sdavisglobal.com and include the email address associated with your account. Read the Privacy Policy for more information.